FAQs

Things to Note

Everyone who enters must have their own code to open the door.
To get a code, you must purchase an open play pass or membership on our website. Once you make a purchase, a unique pin code will be emailed to you.
If you forget to purchase a pass prior to arrival, please scan the QR code on the window and purchase your pass.
Upon arrival, please enter your pin code (xxxx #) on the pin pad on the front door and then the door will unlock. PLEASE DO NOT HOLD THE DOOR OPEN. For security reasons it is important that each person inputs their own code.
Once inside, please remove shoes prior to entering the play area. Please be reminded that food & drinks are not permitted inside the play area.
We operate with limited staffing and we may not be available when you arrive.
You are welcome to come and go as you please within our open hours. Your pin code is good for all day use, so you can come play and then return later!
We kindly request that you straighten up after playing so that next person is able to enjoy the play space.

DO YOU ACCEPT WALK-INS?

Yes! If you haven’t purchased an open play pass upon arrival (or forget to purchase a pass prior to arrival), please scan the QR code on the window and purchase your pass to receive your entry code.
HOW LONG IS MY CODE GOOD FOR?

Your pin code is good for all day use, so you can come play and then return later (you are welcome to come and go within our open play hours for the day in which your pass has been purchased.)
HOW OFTEN IS VILLAGE TREE HOUSE CLEANED?

Village Tree House is cleaned daily. Having a clean facility is very important to us. In between our cleanings, if you see an area that needs additional attention, please contact us as soon as possible and we will make sure it gets taken care of. We ask guests to place any toys that have been in their child’s mouth into our “dirty toy” bin so our team can be sure to clean and sanitize before placing back in the play area.
DO I HAVE TO PAY FOR MY INFANT?

Children between 0-6 months can come for free with a paid sibling. If you do not have another child coming with, you will need to purchase a standard open play admission.