FAQs

Everyone who enters must have their own code to open the door.

To get a code, you must purchase an open play pass or membership on our website. Once you make a purchase, a unique pin code will be emailed to you.

If you forget to purchase a pass prior to arrival, please scan the QR code on the window and purchase your pass.

Upon arrival, please enter your pin code (xxxx #) on the pin pad on the front door and then the door will unlock. PLEASE DO NOT HOLD THE DOOR OPEN. For security reasons it is important that each person inputs their own code.

Once inside, please remove shoes prior to entering the play area. Please be reminded that food & drinks are not permitted inside the play area.

We operate with limited staffing and we may not be available when you arrive.

You are welcome to come and go as you please within our open hours. Your pin code is good for all day use, so you can come play and then return later!

We kindly request that you straighten up after playing so that next person is able to enjoy the play space.